Monthly archive for March 2010

Why Groups and Families Love Holiday Apartments

Written by Ben Doyle on the 31. of March 2010  |  2 comments

I went to Bruges last year with four friends (after seeing the film!) and we stayed in a holiday apartment. It worked perfectly, for a number of reasons.

  • Two of the evenings we sat together in the lounge, having a drink and watching TV before we went into the town for dinner.
  • One morning someone went out and bought some pastries, crusty bread and cheese for breakfast, which we all ate together on the dining table.
  • The five of us were all together in the same apartment instead of potentially being spread over a hotel, which made it easier to spend time together.
  • Best of all, we paid only 20€ each per night to stay in the centre of Bruges!


View over Bruges

View over Bruges


Within the HouseTrip team, we’ve all had many great holiday apartment experiences like these. That’s why we really want to get the message out that in many situations, holiday apartments beat hotels hands down.

But which situations?

We’ve always had the sneaking suspicion that holiday apartments are ideally suited to groups of friends or families, and it now looks like we were right!

Because HouseTrip enquiries and bookings go through the site, we have an amazing volume of data, even in the short time that we’ve been in operation. I was playing around with some numbers recently :-) and I noticed something quite interesting. Around half our bookings are currently coming from groups of at least four people. If you compare that to hotels, you’re looking at totally different demographics.

We had a chat to some of our guests to get some feedback and work out why groups of friends and families prefer holiday apartments to hotels. There were of course many different responses, but there seem to be four main reasons:

  • More space. Holiday apartments are normally over 50 sqm and include a lounge, compared to a cramped hotel bedroom or packed dorm room.
  • More facilities. Holiday apartments normally offer excellent self-catering facilities including a fully equipped kitchen. This means that if you have a budding Jamie Oliver or Gordon Ramsay in your midst, you have the option of eating in.
  • More options. Holiday apartments normally provide sofas and a TV, so you can relax together in the evening over a bottle of wine or a cold beer. You’re not limited to going out, going to the bar or huddling in each other’s rooms. You can always go local and order a takeaway!
  • More cost effective. Last but definitely not least, it’s normally cheaper for groups to stay in a holiday apartment than a hotel.

And you can use the money you save on accommodation to buy all sorts of things. Like this :-|


Bizarre patented chocolate breasts in Bruges

Bizarre patented chocolate breasts in Bruges


If that doesn’t persuade you to book a holiday apartment (or go to Bruges), I don’t know what will!

How HouseTrip Works: For Owners

Written by Ben Doyle on the 23. of March 2010  |  2 comments

HouseTrip for Owners

As a dot com company, we believe that continual refinement is important and necessary (Google, for example, is rumoured to change their search algorithms daily!). We’re constantly evolving, as we respond to feedback from our users and the data we see from our web analytics. And as a start up, the pace of change is pretty quick! We hope that the changes result in consistent improvement to the platform. But we recognise that changes can be hard to follow: so we thought it would be helpful to clarify, as simply as possible, how HouseTrip works.

Introduction

HouseTrip is a very different way for holiday apartment owners to advertise their properties. We’re not a managing agent, an online travel agency or a classified listing website. We simply connect people who want to book holiday apartments with the people who own or manage these apartments, providing both parties with a safe and easy-to-use platform to conduct mutually beneficial transactions.

No Listing Fees

There are no listing fees on HouseTrip. It’s absolutely free to advertise as many rentals as you like. Instead, we operate a win-win payment model: HouseTrip takes a 10% commission from the bookings that we generate for our owners. This is how the online hotel industry operates, and we are convinced that the holiday apartment industry will increasingly go the same way. Compared to the standard commission rates of 20-25% for hotel booking websites, our rates are very reasonable.

Unique contact between owners and guests

HouseTrip utilises a unique proprietary messaging system to ease the communication between owners and guests. When guests are searching for a holiday apartment, they send availability enquiries to owners in a very special way. They enter the dates of their stay and the number of guests, and this generates an automatic message, to which they can add a personalised message.

Owners then confirm whether the requested property is available for the requested stay. If it is not, they can propose a different price, dates or even a different property for the requested stay, and they can add a personal message to the information relayed to the guest. By relaying the necessary information to the guest with just the click of a button, the owner saves lots of time; the system is far quicker than phone calls or emails.

Direct Booking and Payments

When an owner confirms availability for one of their properties, the guest can then book directly by entering their credit card details on our secure payment page. At this stage the full payment for the stay is authorised. Once the owner confirms the booking, the card is charged. The payment is transferred to the owner (minus our 10% commission) by bank transfer or PayPal after the guest has arrived at the property.

I hope that’s helpful! Please give us a shout on support@housetrip.com if you’d like any further assistance.

Paris holiday apartments are cheaper than Paris hotels

Written by Arnaud on the 19. of March 2010  |  7 comments

We’ve been saying it forever: holiday apartments are cheaper than hotels. Now we’ve decided to put it to the test.

Lucy decides to take her husband Mark and her children Tom and Katie on a surprise weekend trip to Paris. She wants to stay in a relatively central location, within walking distance of Paris’s main attractions (if you’ve tried taking children on the Paris metro, you’ll know exactly why!). Tom’s birthday is on the 25th of September, so she picks the weekend of the 24-26 September. She hopes that planning well in advance will mean she gets a great deal!

We at HouseTrip get calls or emails describing situations like this all the time. One of the great things about working for a start up is that we get such personal contact with our clients…it’s interesting for us and we love to help! We also know all about the benefits of holiday apartments over hotels, and many of our Paris holiday apartments are particularly stunning. Nevertheless, this is a price comparison test, so we set the following conditions. We looked on meta search engines (TripAdvisor, Kayak, Trivago etc) for the cheapest hotels in central Paris for our family’s stay. We looked for both quadruple rooms, and two double rooms. Here are the three best results (the double rooms were actually cheaper!).

Cheapest hotels in Paris for 24-26 September

The cheapest hotel we could find in Paris city centre was a 2* hotel near the Bastille. It costs 270€ for the stay. We decided to check it out on TripAdvisor, and there are many negative customer reviews such as “this hotel is a scam” or “this hotel was depressing”. There was also a 2* hotel near Montmartre, costing 320€, and a 3-star hotel in Paris Est for 348€, both of which had negative reviews on TripAdvisor.  The titles of this hotel’s reviews in TripAdvisor are quite funny: “You’ll regret this stay”, “Dont do it!!” and “Pathetic third world standards”. The first hotel with consistently positive reviews (rated #268 of 1,794 on TripAdvisor) that we could find in Paris city centre would cost our family 400€ for their weekend in two 10sqm “standard” rooms.

We then looked for Paris holiday apartments on HouseTrip. There are a lot to choose from: maybe not quite as many as hotels but last time I checked there were over 500, which gives you a pretty great selection! And the cheapest are not necessarily the best value. But that’s what we were looking for. Here are the results.

So, here are some of the cheapest options. Lucy could go for a charming 2-bedroom apartment in the heart of Montmartre for just 224€. Alternatively, there’s the trendy Trocadero area, minutes from the Eiffel Tower, in a 75sqm apartment with 2 bedrooms for a grand total of just 260€. If Lucy was concerned that these holiday apartments don’t have reviews, she could plump for a beautiful 2-bedroom apartment in the heart of Paris for 352€. A little more expensive, but great value, with two 5* reviews from happy guests.

Beat that, hotels.

The kitchen and view of our great value holiday apartment in Montmartre


Check out this great new deal here, still cheaper than hotels !

13 Ways to Maximise your Rental Revenue

Written by Ben Doyle on the 11. of March 2010  |  No comments

Make sure that your apartment appears prominently in HouseTrip  search results. Guests use different filters and sorting mechanisms to organise their search results. You need to make sure that your apartment appears to as many guests as possible.

1. Feature highly in the default “Best Value” category.

This is the way that HouseTrip search results always appear first to guests. The calculation of the “Best Value” rating of your property is quite complex, but you can easily improve your position by creating a quality listing, updating your availability regularly and responding to enquiries quickly.

2. Is your apartment really priced competitively?

Price is the most common way guests choose to reorder their search results, so you need to make sure that your apartment is competitive. Benchmark your pricing against similar local holiday apartments. Check their minimum length of stay as well as their price per night. You can also take a tip from local hotels, which normally have a far more sophisticated pricing structure than holiday apartments. You can use that to your advantage. Do local hotels charge more at weekends, or during the week? Do they adjust their prices over the year, according to seasonal demand? If your apartment is new in a competitive market, price it slightly below the competition until you have built up a good reputation. This will help to attract more guests.

Ensure that guests click on your apartment in HouseTrip search results. Your apartment has to stand out from the crowd. You may have a brilliant property profile page, but if guests never click on your listing, they’ll never see it.

3. Write a great headline.

Include proximity to local attractions and amenities. Accurate descriptions (“converted loft in historic building”) are normally more helpful than effusive adjectives (“incredible beautiful apartment”), but if you want to unleash some epithets, try to make your apartment sound a bit different. “Quaint central apartment with river view Paris” is the type of headline that gets guests interested.

4. Choose a eye-catching thumbnail photo

It really needs to make your apartment stand out. Try taking a photo from an unusual angle, so it looks a bit different. Or simply choose the best of your photos. The best bet is normally an outside view or the view of the living room/lounge. Don’t pick the one of the bathroom or kitchen.

Reel guests in on your property profile page. This is your chance to really sell your apartment. Make sure that your property profile is so good that guests don’t want to even look at another one.

5. Write an interesting, informative description.

Describe everything that is great about your property and the location. What are the interesting or unique features? How close are transport links? What is nearby? Guests are interested! Make sure you proofread your text carefully (even better, get someone else to do it as well) as typos can ruin the professional appearance of a listing.

6. Showcase your listing!

Include plenty of high quality, high resolution photos. Photos should include lots of natural light, something of interest and look inviting. Try to include as much of the room as possible by standing well back when you take the shot. Try putting a bowl of fruit and some magazines in the living room, or make sure the kitchen is spotless.

7. Generate reviews.

Reviews are a crucial part of the modern guest’s arsenal for choosing accommodation. A guest choosing between two relatively similar properties will normally opt for the one with complimentary reviews, even if they originally preferred the other one. Little touches can help to generate reviews. Put yourself in the guest’s position. What would you want if you were staying in a holiday apartment? Complimentary soap and shampoo for the bathroom. A carton of milk in the fridge and some tea, coffee and sugar in the kitchen. Towels in the bedrooms. Gestures like these require minimal effort, but make all the difference for guests. And don’t forget the obvious! Leave a guestbook open in a visible place, with a pen. If you collect keys from guests at the end of their stay, ask them if they’ve enjoyed their stay and whether they would mind writing a review on HouseTrip.

When guests decide that your apartment is the one they want, make sure they can book it!

8. Regularly update your availability.

For one thing, guests cannot book on HouseTrip if the apartment does not appear available in the calendar. For another, it’s frustrating for them to make enquiries about an apartment that looks available, only to find that it’s not. Updating your availability regularly will also help to keep your apartments featuring highly in our search results, which means that more guests will see them.

9. Be flexible with your minimum length of stay and adjust it according to demand and availability.

Minimum lengths of stay of one week might work during peak periods and in prime locations, but it’s not guaranteed to work in low season. Added to that, there is an untapped market of countless thousands of guests who would rather stay in a holiday apartment than a hotel, but only want to stay for a couple of nights. We know, because we speak to them every day. If you want to experiment, try this. Every time you have an imminent period of availability that has not been filled, edit that availability on HouseTrip, changing the minimum length of stay to only one night. By doing this, you can massively widen your market. Several of our hosts have experienced remarkable results using this system.

10. Respond quickly to enquiries.

Potential guests are often interested in various properties. If they want to check availability, they will often send multiple enquiries. The quickest host to respond will regularly get the booking, as it increases the guest’s confidence that the property is well managed. That means it really pays to respond quickly. Responding quickly to enquiries will also help your listing to appear more prominently in HouseTrip search results.

11. Offer alternatives to guests.

HouseTrip is launching a new feature soon that will allow hosts to make a special offer to guests, offering a different stay, a different price or a different property that is available.

  • A guest wants to stay for six days but you only have five available? Offer the five days you have available! If you make a special offer, you’re likely to exactly fill your available period.
  • You don’t normally accept bookings for less than five days, because of fixed costs, but a guest wants to stay for three and you don’t have any other bookings? Propose a slightly higher price per night! You’ll fill availability and generate revenue.
  • A guest enquires about a property that’s unavailable but you have another property that’s available? Propose it! Your helpfulness to the guest is likely to make them favour staying in one of your properties.

N.B. Keep an eye out for this great new feature. You’ll see it soon.


Use the power of the internet to attract more organic visitors to your listing.

12. Promote your apartment using social media.

It’s easy to create a Facebook or Twitter account, or even a blog. You can show your property to friends and acquaintances. Linking to your property on HouseTrip will gain more exposure, and letting HouseTrip deal with the booking and payment takes the potential awkwardness away from a transaction with someone you know.

13. Include keywords in your property description.

Search Engine Optimisation (SEO) experts increasingly believe that the vast majority of internet traffic comes from what is known as the “long tail”: unique search terms that are used extremely rarely or even just once. Your property description is the perfect way to take advantage of this. You are unlikely to appear in Google results for “appartement vacances Paris”, with many websites competing for the same keyword. You’ll notice that all the results on the first page of this search are websites rather than individual listings. But your actual listing might very well appear if someone types in something more specific. Try Googling “appartement vacances paris ile st louis”. Go on, try it. Just click the link. See?

Couldn’t be bothered?

Google results for “appartement vacances paris ile st louis”

Recent Improvements to the HouseTrip Website

Written by Ben Doyle on the 11. of March 2010  |  2 comments

Homepage

This has been redesigned in order to emphasise the strengths of HouseTrip.com as a platform. First, our top destinations have been listed across the top of the page, to make it easier for guests to see the cities in which we have a good range of properties. These are the cities where we currently have the most holiday apartments. They will be constantly updated to reflect our current strongest offering. Second, we have identified some of the benefits of HouseTrip as a safe and easy platform for guests to rent holiday apartments and houses on a short-term basis. These are featured in the rotating slides displaying on the left of the page. We have also included a cool animated video for guests, and some of the industry testimonials that we have gathered recently at the bottom of the page. The design makes it more obvious at first glance what the HouseTrip platform represents.

Search results

Check out this search result for holiday apartments in London. The search results have been redesigned to display the information required in a search results page in a much clearer way. There are now more results displayed per page, with more space for each listing and a bigger thumbnail photo. The first lines of the description are translated. We have included a customer service sidebar with our office hours, which means we are now receiving many more phone calls from hosts and guests (we’ve received a lot of very useful feedback, which is great!). We’ve also included credit card symbols and a security padlock, to show that guests can make secure, encrypted payments for their bookings on HouseTrip.

Property Profile Page

Look at one of our holiday apartments in Paris. This has been redesigned to display the information about the holiday apartment in a much clearer and more visually pleasing way. The “Description”, “Summary” and “Top Amenities” sub-sections at the top of the page offer a taste of the property and offer easy navigation to the different sections of the page. The photos are bigger and it is easier to see the different photos. Sections are more clearly separated and we now offer optional translations of all text areas, thanks to Google Translate.

Booking Process

Guests can see the calendar of this Berlin holiday apartment’s availability on the “Calendar” tab. Then, if they wish, they can attempt to book directly. But we currently recommend that it is best to check availability with the owner first, on the “Booking Enquiry” tab. Here, guests enter the dates of their stay, which creates a predefined message to the owner, which guests can edit if they wish. Guests can send as many availability requests as they wish, which makes it a quick way to check the availability of multiple properties.

Once guests have an availability confirmed by an owner, they can book safely through the website, entering their credit card details during the process. Once the owner accepts the booking within 36 hours (normally, having already confirmed availability, the host accepts the booking extremely quickly), the guest’s card is charged. The money is held securely in escrow by an independent third party, which protects the guest’s money in case anything goes wrong.

N.B. New Messaging System Update!

Great news – we’ve improved our proprietary messaging system again. The message from guests to owners now includes number of guests and price as well as dates. Hosts then have six options:

  • confirm that the dates are available for that properrty and that the price is correct for that number of guests
  • propose a new price for the proposed stay
  • propose different dates for the stay, if the property is available for similar dates but not the exact ones
  • propose a different property, which is available for the proposed stay
  • confirm that they cannot accommodate the guest for the proposed stay
  • write a free text message

All of these options are customisable with a personalised message. The guest can book the offer directly and pay through the website. Since we launched this system a few days ago, we have seen that it is very popular with hosts and guests, since it offers the flexibility of a classified listing website but with the safe payment solution that attracts so many users to HouseTrip.

Why HouseTrip Offers Significant Benefits for Inexperienced Holiday Rental Guests

Written by Ben Doyle on the 11. of March 2010  |  1 comment

Renting a holiday apartment for the first time can be a fairly daunting experience. After all, it’s not like booking a hotel. You can’t just find a place and book it online. Or can you?

Holiday apartments in the past

The holiday apartments industry has been around for a very long time, but it always used to be advertised through agencies or magazines with classified listings. Information often wasn’t up to date and didn’t give enough detail. Guests contacted the owner via the agency or by phone, via the listing. Then, the internet came along. Agencies became less popular as owners realised that they could advertise their holiday apartments themselves and make more money. Websites offering classified listings took over from the magazines. And the number of websites kept growing until there were so many that it became rather difficult to choose between them.

Holiday apartments now

Nowadays, on most websites advertising holiday apartments, guests are still essentially dealing with classified ads. The owner pays the website a fee to list each of their holiday apartments for a year, and to attract traffic to it. Then the host deals with everything else: reservation, booking, payment. Guests have the choice of contacting hosts by phone or email. But information still isn’t always up to date or detailed enough. And it can be very difficult to get in touch with hosts, which is very frustrating. Since guests contact owners directly, the owners have no real reason to update their calendar, which means that many enquiries are fruitless because the holiday apartment is already booked.

Then, owners all seem to have different procedures about reservation, booking, payment, cancellation policies and so on. Just type “holiday apartments” + a city into Google and have a look at some of the listing websites. Delve deep into the fine print. There are a whole range of policies. Often guests have to pay a large percentage of the money up front, to an individual owner that they’ve never met before. This may be via Western Union, PayPal, by cheque or even by cash. The guest may need to pay in several annoying steps. And there is little protection of their money if they need to cancel or if they are unhappy when they arrive.

HouseTrip: the future of holiday apartments

HouseTrip.com offers significant benefits for inexperienced guests, solving many of these problems. Our system is very simple, but it differs from the norm. The owner does not pay a listing fee; HouseTrip just takes a commission from the bookings that we generate for owners. And we try to offer more services than just functioning as an advertising platform for holiday apartments. We offer an integrated, semi-automated messaging system; we process bookings and payments for hosts; and we offer complimentary property management software, which allows hosts to easily manage their holiday apartment. Guests can easily and quickly send multiple availability requests to multiple hosts with the messaging system. They can then book and pay directly through the website using a credit card. The payment is held securely until after the guest’s arrival, which guarantees the money if something goes wrong. And the cancellation conditions of our holiday apartments are standardised, so it’s easy to understand for both sides.

Quality Control / Customer Service

Since HouseTrip hosts do not pay a listing fee up front to advertise their properties, HouseTrip is not obliged to list any holiday apartment on the site. We are free to remove a property if the listing is not of high enough quality or if it is not managed efficiently. That means that holiday apartments on HouseTrip are consistently of a very high quality. And we take a personal interest in each and every availability request. If hosts do not reply quickly to messages, then we contact them to request that they do so. If we cannot get hold of them, we contact the guest to suggest alternative properties.

The time is now

There has never been a better time to book your first holiday apartment. The “Significantly Not As Described” phenomenon (arriving at the holiday apartment only to find that the apartment itself is nothing like the ad) which has plagued the industry for many years has been proven to be largely a myth. According to a 2008 PhoCusWright survey of over 1000 adults who had stayed in a holiday rental over the previous two years, only 1% of respondents said that they would not rent again because of a previous bad experience with a holiday rental. The same level of satisfaction would be difficult for hotels or airlines to match!

So why not give it a try? Holiday apartments have many benefits over hotels, especially if you are travelling in a group. You’re likely to get more room and more facilities for a cheaper price. HouseTrip covers many top destinations, with holiday apartments in London, holiday apartments in Paris, holiday apartments in Berlin, and so on. And you can book them easily and safely. Take a look now.